Returns

DiscoverMe is proud to represent reputable artists and quality products.

We endeavour to create a marketplace in which any problems can be addressed in a friendly manner. In the case of returns, refunds and faulty items we will make every effort to mediate a positive resolution. Our terms require that products are described and photographed clearly, as well as packaged in a manner to ensure they arrive in the best condition.

Due to the nature of the venue, please be sure that you have carefully viewed images available and where necessary asked questions of the designer to accurately determine what you are buying.

We will not refund or credit for change of mind.

Returns for Credit or Refund

Products supplied in accordance with the buyer’s order can only be returned with our express approval on the following conditions:

(a) Requests to return products must be submitted within 7 days from the date of shipping and the original invoice number must be quoted;

(b) Where the return of products is accepted (for credit or refund at our/the sellers discretion) they must be delivered at the buyer’s expense to the Designer in original condition and packaging to the address specified on the acceptance of the claim.

(c) Returned products are the buyer’s responsibility until they reach us; 

(d) We shall not be responsible for misdirected shipments or products lost or damaged in transit; 

(e) We reserve the right to levy a restocking fee against any returns we may agree to accept; 

(f) Such fees may be up to 15% of the invoice priced and levied at our absolute discretion; 

(g) Any refunds (at our discretion) will be refunded in the form of the original payment method used by the buyer and at the full purchase price (excluding all delivery charges);

(h) When returning goods it is imperative that buyer repackages goods adequately to prevent damage in transit and retains proof of delivery until we can confirm receipt of the item. We do not accept any responsibility for any returned item that goes missing or is damaged in transit; 

(i) We will not refund “specials/sale” items.

Faulty Returns

We will provide product replacements or refund for faulty goods on the following conditions:

(a) Requests to return products must be submitted within 7 days from the date of shipping and the original invoice number must be quoted; 

(b) Where the return of products is accepted they must be delivered at the buyer’s expense to the Designer in original condition and packaging or repackaged to a high standard where necessary (please see (f));

(c) Returned products are the buyer’s responsibility until they reach us; 

(d) We shall not be responsible for misdirected shipments or products lost or damaged in transit; 

(e) We reserve the right to assess the condition and age of the returned goods prior to offering a replacement or refund;

(f) If we deem the goods as faulty, buyer shall also be reimbursed for the cost of returning the goods. We reserve the right to request for a copy of the invoice of such costs paid by the buyer;

(g) Any refunds (at our discretion) will be refunded in the form of the original payment method used by the buyer;

(h) In  the case of returns requests after 7 days from date of shipping, each case will be considered on the terms of the individual seller;

(i) In the above case (h), it is the buyer’s responsibility to bear any return costs involved and adhere to individual manufacturer warranty instructions;

(j) We will not refund “specials/sale” items.